Customer Dashboard

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The figure above depicts a customer dashboard which is accessed from the Customer Module List. Selecting any customer from this list shall direct you to a dashboard as shown above.

The aim of the dashboard is to provide you with an imperative and concise overview of the customer. Starting from the top left, moving left:

Main Customer Details (either that pertaining of a Natural Person or of a Legal Entity): Providing the main details of the customer as well as the associated labels which are associated with the customer.
AML Checks & Reviews - Essentially, here you shall quickly identify if the entity is being screened in a continuous manner, as well as identify what type of checks of concern the entity may have. In the above example, we note that there is Adverse Media on the selected (dummy) entity. Furthermore, here you are able to enter the screening module directly pertaining to the main client by selecting the 'Screening' button as well as be able to view the screening history by selecting the 'View Screening History' button.
Documentation: This section shall house all available documents which are associated with the main client and/or the involvements which make part of the main client. Every document would be able to be viewed directly from this area whilst also being able to identify whether the document has been processed or not. More on this is explained in the Consolidated Customer Profile section of this user manual. You may also select the 'Add' button which shall enable you to upload another document to the customer and associate it with any entity (whether it may be the main client or an involvement). Moving to the bottom left, you have the:
Activity Summary: This section shall list all activities (products / services) you as a subject person are providing to the customer, as well as the associated product risk pertaining to that type of product. Selecting one of the services being provided to the customer shall direct you to the activity within the Activity Module. Selecting the 'Add' button shall also directly take you to the Activity Module, as though you had selected the 'Add Activity' button - therefore directing you to a new and empty Activity.
Tasks: Finally, this section shall list all pending tasks that need to be actioned throughout any of the activities. Tasks are also generated automatically by KYCMATIC such as the uploading of the KYC Form; yet you would be able to create your own tasks manually by selecting the 'Add' button found within the Tasks 'box card'.

Customer Details

Involvements (Entities) Icon

Selecting this icon shall take you directly to the involvements tab within the customer profile.This icon shall only be shown provided that the main client is a legal entity.

UBO Chart Icon

Selecting this icon shall take you directly to the UBO Chart tab within the customer profile. This icon shall only be shown provided that the main client is a legal entity.

Customer Profile Icon

Selecitng this icon shall direct you to the customer profile, displaying the granular information about the entity.

Overall Customer Risk Score

The overall customer risk score is the final CRA score given to the entity. Taking into account all the logic and configuration from the risk scores configuration.

View Risk History Button

Selecting this button shall direct you to another tab (within KYCMATIC) which shall provide a list of events on how the risk of the client had been altered during the course of the business relationship since inception. Selecting this shall present a screen similar to the figure below.

The above figure depicts the different stage pertainig to the history of the customer in relation with their risk, clearly providing visibility on what was the risk, what had been the main triggers at that moment in time, the date and time on when the risk had been altered as well as who had conducted a change to the profile which had regenerated a risk score.

A Print functionality is also available whereby when selected, the Customer Risk Score History page would be printed to PDF.

AML Checks & Reviews

Ongoing Screening - Toggle Switch

This toggle switch is imperative to the AML & business process of the subject person. More often than not, the subject person would be required to conduct ongoing screening on their clients (and the involvements). The Ongoing Screening toggle switch within the Dashboard would instantly aid you in understanding whether the main client is being screening on a continue basis or not. This ties in with the screening icon and the different '!' marks as explained in the Customer Module List section of this user manual.

View Screening History Button

Selecting this button shall direct you to another tab (within KYCMATIC) which shall provide a list of events on how the risk of the client had been altered during the course of the business relationship since inception purely due to a change that had been made because of the discounting of hits during the screening process. Selecting this shall present a screen similar to the figure below.

The above figure depicts the different events pertaining to screening (made up of the most recent screening discounting events and earlier) of the customer, clearly providing visibility on the date and time the event took place, by who, the associated labels that were associated with the entity at the time of the event, whether the ongoing screening was active or not as well as the given risk score (the given CRA) to the entity at the time of the screening event.

Every screening event would also have an 'eye' icon available which would provide you with the facility to review the screening data at the moment the screening event had taken place (visually reviewing past screening information on the entity).

A print functionality is also available whereby when selected, the Customer Risk Score History page would be printed to PDF.

Screening Button

Selecting this button shall direct you to the dedicated Screening module which is explained in the Screening an Entity section of this user manual.

Documentation

Document Card + Functionality

Every document uploaded in KYCMATIC would be represented in a document card (a box as shown to the left).

Each document card would provide you with the facility to view it as well as identify its process state. You shall also be able to download the document onto your machine by selecting the download icon (to the left of the 'Bin' icon) as well as delete your document by selecting the 'Bin' icon itself. In cases such as this example, whereby the 'Bin' icon is not available, this would imply that the particular selected document was actually used to conduct the Identification & Verification process on the entity. More on this is expalined within the Consolidated Customer Profile section of this user manual.

Document Status of Process

Every document shall have a processed status associated with it - A document can either be processed or not processed depending on what had been actioned during the uploading of the document.

Every document on upload may be processed, albeit may be left unprocessed for that moment in time to then be processed at a later stage.

The figure below depicts the area where this status is managed - which can be accessed either when the document is being uploaded or when you are viewing the document.

Further information on how manual Identification & Verification may be performed on an entity may be found within the 'Customer Profile' page under the 'Conduct Manual Identification & Verification' section.

Filter Documetns

Within the Documents Section (either within the dashboard or within the customer profile), the 'Filter Documents' feature is used to either type in the name of the document or even the document type which would filter based on what was entered by yourself, as shown in the figure below.

Activity Summary

Activity Reference Number

The activity reference number is the unique number that had been given to the activity upon creation in relation with the specific service that is being provided to the customer.

Associated Activities (Product / Service)

The actual product / service being provided to the customer.

Activity Status

An Activity has a variety of status's. Typically, it would be:

In Progress
Accepted
Declined
Accepted (Closed)
Declined (Closed)

Activitiy Type Risk

As described in the Risk Scores Module, every data touch point would have its own associated configured risk score base don the subject person's policies and procedures. The Products & Services therefore would have their own set of risks.

In this scenario, KYCMATIC is providing you with the associated risk given to that specific product / service which the customer is making use of.

Pending Tasks

Filtering Tasks

Within the Tasks Section, the 'Filter Tasks' feature is used to type in the name of the task which would filter based on what was entered by yourself, similar to that of the filtering of documents as described above.

Activity Reference Number

The activity reference number to which the tasks is assigned to.

Assocaited Customer with Task

Tasks may be created for any entity within a structure. Therefore, they may be created for the main client or for any form of involvement that falls under the main client, directly on indirectly.

Task Description

The description associated with the specific selected task.

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