Customer Profile - Customer Overview

The Customer Overview provides a consolidated view of identity, risk, and verification history for a single customer. The top panel displays core details (name, ID, contact information, address, date of birth, and nationalities) alongside current status indicators such as Verification Status (e.g., “Reverification Required”) and Risk Classification (e.g., High Risk). The AML Checks panel summarizes screening results (PEP, sanctions, adverse media, terrorism links) and overall status (e.g., “Requires Refresh”); use this to determine whether additional screening or updates are needed. Supporting panels list Documents, Services, and Actions; if empty, add required documents or create actions to assign follow‑up work. The Audit trail records time‑stamped activities (case creation, identity and address verifications) to ensure accountability; review this log before making changes and update the verification status once all required checks and documents are complete.

Comparing to a profile of a Legal Arrangement, as you can see here, the Shares and structure chart tabs would not be available, since there is no actual structure behind a natural person. These tabs would only feature when the selected customer is a Legal Arrangement with a company structure.